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Security and Privacy

Desjardins Securities adheres to the most rigorous standards of privacy and security. All precautions are taken in order to protect transactions and information exchanged on the secured site.

What level of security is offered the Desjardins Securities websites?

Desjardins Securities applies the highest standards of security currently used in the industry in order to safeguard all information and transactions. All outgoing data are governed by the provisions of the Act respecting the Protection of Personal Information in the Private Sector.

All operations carried out during a session on the secure site are encrypted in order to ensure confidentiality during the exchange between our servers and your computer's web browser.

Information is protected by Verisign 128-bit SSL encryption certificates. Verisign is a leader in the protection of information on the Internet. Secure pages on Desjardins Securities sites are accessible only if you are using a web browser that permits the use of the 128-bit SSL security protocol.

SSL stands for Secure Sockets Layer. This protocol permits the encryption of exchanged data and the authentication of the server. It ensures that only authorized users can read your personal data. This way, your transactions are protected by an inviolable encryption system.

Which browsers are equipped with 128-bit encryption?

Microsoft Internet Explorer 7.0 or later versions.
Mozilla Firefox 3.5 or later versions.

How to determine if you are on a secure site

  1. Check the site address. It should start with https://. The "s" indicates that the site is secure.
    There will be a padlock icon on the status bar of your browser (Netscape Navigator or Internet Explorer). Locate the padlock at the bottom of the page; if it is locked, the site is protected by SSL protocol.
  2. In Netscape or Internet Explorer, double-click on the padlock at the bottom of the page to display the website administrator, the security certificate and verify the level of encryption:
    • In Netscape, click on the padlock icon, then on "Certificates".
    • In Internet Explorer 6, double-click on the padlock icon in the status bar.
    • In Internet Explorer 7, click on the padlock icon adjacent to the address bar, then click on "View certificates".
    • In Internet Explorer 8 , click on the padlock icon located to the right of the address bar then click on "View certificates."
    • If you are on a secure site, which starts with https://, but you do not see the padlock click on the Compatibility View button adjacent to the address bar to display the padlock.

Are online forms and requests secure?

Yes. Once completed, the forms that you transmit electronically are secure and none of the information on these forms can be intercepted by a third party.

Is electronic mail (email) secure?

No. Messages sent by electronic mail are not secure during their transmission. Therefore, it is important not to include any personal or confidential information in your outgoing emails.

Furthermore, your incoming email can be opened and read by others if you do not take the necessary precautions. To avoid this, you should obtain an email address that is linked to a mailbox that requires a password that only you would know.

How to maximize the security of your information

  • Be sure to "log out" when you want to exit a secure site.
  • Be sure to use the suggested versions of web browsers.
  • Do not choose a password that is easily guessed.
  • Choose a password of 6 to 12 characters composed of letters and numbers.
  • Do not disclose your password to anyone.
  • Do not save your password in your computer's memory.
  • Change your password regularly.
  • Clear (or erase) your browser's cache at the end of each session. This will prevent others from accessing your information when you are away from your workstation.

Privacy

At Desjardins Securities confidentiality is a priority. This is why we take the necessary measures to ensure the confidentiality of your personal information. Personal information refers to all information that you provide willingly.

Privacy of information on Desjardins Securities websites

Information collected on Desjardins Securities websites is confidential. Only authorized personnel have access to it. In no instance will your personal information be made public or sold or passed along to a third party without your consent, except to provide services that you requested or to comply with a court order.

Why we gather personal information on our websites

The personal information gathered on Desjardins Securities sites is used solely to follow up on a client's online requests for services and financial products, or for estimates.

Use of cookies

Cookies are used on our site. They identify your browser software when you move from site to site or page to page during a Web session. This information can then be used to identify you and facilitate your access to a site and your ability to navigate within our site. Cookies can only be read by the website that sends them to your computer.

When you access our site directly or through a publicity redirecting to our site, a cookie file is automatically created in your computer. Our server and possibly third party ad servers can access this file in order to improve your experience on our site and in some instances promote our products. While they enable the site to identify you as a specific user, they don’t recognize you by your name or other personal information. No personal information is collected through cookies.

We may collect information for statistical purposes, for instance, to determine a page's popularity, the average number of pages accessed per visitor, and the average time each visitor spends on the site. Cookies may also allow us to display Desjardins Securities publicity if you access an external site which displays those publicities.

We use two types of cookies:

  1. Session cookies: these are not stored on your hard drive and are deleted when you log off our site.
  2. Persistent cookies: these are stored on your hard drive and recalled at your next visit. They are stored as text files in order to preclude any viruses or programs from accessing your data.

To access all parts of our website, your browser must accept cookies. If your browser is set up to refuse cookies, you can change the Internet settings in your web browser to allow cookies. If you do not allow cookies, some pages may not function properly and some features may not be available.

Google Analytics

Desjardins uses Google Analytics on Desjardins websites (hereinafter "Sites") and Desjardins mobile applications (hereinafter "Applications"). The service is provided by Google Inc. (hereinafter "Google"). Desjardins uses first-party identifiers and third-party identifiers in conjunction with third-party vendors. Google Analytics uses cookies and other unique identifiers, which are anonymous identifiers placed on your computer material. They help Desjardins to analyze your use of the Sites and Applications. The traffic data collected through cookies and other unique identifiers particularly pertains to your use of the Sites and Applications (including your IP address). Google transmits the data and stocks it on servers in the United States. Google may share this data with third parties where legally obligated or when a third party is processing data for a Google account. No information allowing Google to identify you will be transmitted.

Google will use the information collected to:

  • analyze your use of the Sites and Applications
  • compile reports on Site and Application activity
  • provide other services related to Site and Application activity as well as Internet use

DoubleClick

DoubleClick is a cookie that Google Analytics uses to collect anonymous information. Google Analytics' Advertising Features on sites that use DoubleClick include:

  • Remarketing using Google Analytics
  • Google Display Network Impression Reporting
  • DoubleClick platform integrations and Google Analytics Demographics and Interest Reporting

User ID

Google Analytics uses the User ID feature on the Sites and Applications. The feature makes it possible to associate information regarding relationships between various computer tools and several sessions with unique identifiers. Each User ID represents an individual anonymous user in Google Analytics.

Deactivation

When browsing, you can deactivate Google Analytics and/or DoubleClick by selecting the appropriate browser or computer tool parameters, advertising parameters, mobile advertisement parameters or other, notably the Google Analytics opt-out browser add-on.

By using the Sites or Applications, you expressly agree to allow Google to process personal data under the conditions and for the purposes outlined above.

Links to third party web sites

The Desjardins Securities websites may at times contain links to external, third party sites or parts of external sites. Desjardins Securities has no control over the content and reliability of these sites, or over their policies regarding confidentiality. As a result, all personal information that you transmit via these sites is subject to the prevailing privacy laws. It is your responsibility to be aware of the law in order to ensure the privacy of your personal information.

Security Tips & Fraud Prevention

Maintaining your account's security is our top priority. To supplement our security measures, there are certain steps that you should take to help protect your account from fraud.

Additional Resources

"Prevent Fraud", published by the Autorité des marchés financiers.

A number of websites provide further information on internet security and safe surfing. Your internet service provider's website can be a good resource. If you use a Windows based operating system, you may also wish to visit Microsoft's Security page: http://www.microsoft.com/security/