Desjardins Securities adheres to the most rigorous standards of privacy and security. All precautions are taken in order to protect transactions and information exchanged on the secured site.
Desjardins Securities applies the highest standards of security currently used in the industry in order to safeguard all information and transactions. All outgoing data are governed by the provisions of the Act respecting the Protection of Personal Information in the Private Sector.
All operations carried out during a session on the secure site are encrypted in order to ensure confidentiality during the exchange between our servers and your computer's web browser.
Information is protected by Verisign 128-bit SSL encryption certificates. Verisign is a leader in the protection of information on the Internet. Secure pages on Desjardins Securities sites are accessible only if you are using a web browser that permits the use of the 128-bit SSL security protocol.
SSL stands for Secure Sockets Layer. This protocol permits the encryption of exchanged data and the authentication of the server. It ensures that only authorized users can read your personal data. This way, your transactions are protected by an inviolable encryption system.
Yes. Once completed, the forms that you transmit electronically are secure and none of the information on these forms can be intercepted by a third party.
No. Messages sent by electronic mail are not secure during their transmission. Therefore, it is important not to include any personal or confidential information in your outgoing emails.
Furthermore, your incoming email can be opened and read by others if you do not take the necessary precautions. To avoid this, you should obtain an email address that is linked to a mailbox that requires a password that only you would know.
At Desjardins Securities confidentiality is a priority. This is why we take the necessary measures to ensure the confidentiality of your personal information. Personal information refers to all information that you provide willingly.
Information collected on Desjardins Securities websites is confidential. Only authorized personnel have access to it. In no instance will your personal information be made public or sold or passed along to a third party without your consent, except to provide services that you requested or to comply with a court order.
The personal information gathered on Desjardins Securities sites is used solely to follow up on a client's online requests for services and financial products, or for estimates.
You can access your personal information at any time. To do so, you must submit a written request to the person in charge of your file or to the address below:
1170, Rue Peel
Montreal, Quebec H3B 0A9
Your request must be detailed enough to allow us to identify the documents or other media containing the personal information you wish to access.
We may need to validate your identity and the reason for your request.
We'll inform you if there are any fees for processing your request. These fees, if any, are reasonable and are usually limited to the cost of transcription, reproduction or transmission. In such cases, we’ll ask for your permission before proceeding.
If you have a question, concern or complaint about the processing of your personal information, you can:
Fist, contact an employee, manager or the person in charge of your file, or write to us at the address below:
1170, Rue Peel
Montreal, Quebec H3B 0A9
2. If you’re not satisfied with the response you received, you may contact the Desjardins Group Chief Privacy Officer:
Desjardins Group Privacy Office
100, rue des Commandeurs
Lévis, Quebec G6V 7N5
You must provide your name and contact information, the nature of your request, the name of the department or person you have already contacted and any relevant information.
If you wish, you may also contact the appropriate provincial or federal privacy commissioner.
Cookies are used on our site. They identify your browser software when you move from site to site or page to page during a Web session. This information can then be used to identify you and facilitate your access to a site and your ability to navigate within our site. Cookies can only be read by the website that sends them to your computer.
When you access our site directly or through a publicity redirecting to our site, a cookie file is automatically created in your computer. Our server and possibly third party ad servers can access this file in order to improve your experience on our site and in some instances promote our products. While they enable the site to identify you as a specific user, they don’t recognize you by your name or other personal information. No personal information is collected through cookies.
We may collect information for statistical purposes, for instance, to determine a page's popularity, the average number of pages accessed per visitor, and the average time each visitor spends on the site. Cookies may also allow us to display Desjardins Securities publicity if you access an external site which displays those publicities.
We use two types of cookies:
Google will use the information collected to:
DoubleClick is a cookie that Google Analytics uses to collect anonymous information. Google Analytics' Advertising Features on sites that use DoubleClick include:
Google Analytics uses the User ID feature on the Sites and Applications. The feature makes it possible to associate information regarding relationships between various computer tools and several sessions with unique identifiers. Each User ID represents an individual anonymous user in Google Analytics.
When browsing, you can deactivate Google Analytics and/or DoubleClick by selecting the appropriate browser or computer tool parameters, advertising parameters, mobile advertisement parameters or other, notably the Google Analytics opt-out browser add-on.
By using the Sites or Applications, you expressly agree to allow Google to process personal data under the conditions and for the purposes outlined above.
The Desjardins Securities websites may at times contain links to external, third party sites or parts of external sites. Desjardins Securities has no control over the content and reliability of these sites, or over their policies regarding confidentiality. As a result, all personal information that you transmit via these sites is subject to the prevailing privacy laws. It is your responsibility to be aware of the law in order to ensure the privacy of your personal information.
Maintaining your account's security is our top priority. To supplement our security measures, there are certain steps that you should take to help protect your account from fraud.
Fraudulent Emails (Phishing):
Phishing is a technique used with the intent of obtaining sensitive information from the victims (password, credit card number, date of birth, etc.) by letting them think that they are communicating with a trustworthy third party (bank, administration, etc.).
Please do not reply to an email requesting, for example, an update of your personal information. This type of email is fraudulent.
You can forward the email to the following address to inform VMD of the fraud attempt: firstname.lastname@example.org
"Prevent Fraud - External link. This link will open in a new window.", published by the Autorité des marchés financiers.
A number of websites provide further information on internet security and safe surfing. Your internet service provider's website can be a good resource. If you use a Windows based operating system, you may also wish to visit Microsoft's Security page: http://www.microsoft.com/security/ - External link. This link will open in a new window.