Unclaimed Property
At Desjardins Securities, we make every reasonable effort to locate and notify the owners (or right-holder) of unclaimed property in our possession. When required, we ensure the secure transfer of these assets to the relevant authorities.
What is unclaimed property?
Amounts due, securities, mutual funds, and other assets held in brokerage accounts become unclaimed property when:
- Mail sent to the property owner is returned to Desjardins Securities
- The property has not been claimed, transacted, or instructed upon within the period provided by applicable regulations (generally 3 years)
- Despite reasonable efforts, Desjardins Securities has not been able to locate the property owner
What efforts are made to locate property owners?
Desjardins Securities undertakes the following reasonable efforts to locate the owner of unclaimed property:
- Making phone calls to the last known number
- Conducting online searches (on Canada 411, for example)
- Consulting public records
- Sending a letter to the last known address
Depending on the applicable legislation, unclaimed property is either transferred to the relevant authority or retained by Desjardins Securities.
How to recover unclaimed property
Currently, only the provinces of Quebec, Alberta, New Brunswick, and British Columbia have enacted laws governing the return of unclaimed property.
If you believe that Desjardins Securities holds property that belongs to you or to someone you represent, please refer to the section corresponding to your province or territory of residence for information on how to recover the property.
Quebec
Unclaimed property is transferred to Revenu Québec. For more information, visit the Revenu Québec website External link.
Search the Revenu Québec registry External link
New Brunswick
Unclaimed property is transferred to the Financial and Consumer Services Commission (the “Commission”). For more information, visit the Commission’s website External link.
Search the Commission’s registry External link
Alberta
Unclaimed property is transferred to the Tax and Revenue Administration (TRA). For more information, visit the TRA website External link.
Search the TRA registry External link
British Columbia
The transfer of unclaimed property is done on a voluntary basis to the British Columbia Unclaimed Property Society (BC Unclaimed). For more information, visit the BC Unclaimed website External link.
Desjardins Securities does not transfer unclaimed property to BC Unclaimed but retains these assets and records the related information in a register.
If you believe that Desjardins Securities holds property in your name, please contact our team.
Other provinces and territories in Canada
In some cases where the unclaimed property is located in Quebec, Desjardins Securities may transfer it to Revenu Québec.
Search the Revenu Québec registry External link
If the unclaimed property is not transferred to Revenu Québec, it is retained by Desjardins Securities and the related information is recorded in a register.
If you believe that Desjardins Securities holds property in your name, please contact our team.
Contact our team
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Assistance
For any questions regarding unclaimed property, call 1-866-557-1414 This link opens your phone app. from Monday to Friday between 8:00 a.m. and 5:00 p.m.